Privacy Policy

1. Data Controller

The data controller responsible for the processing of your personal data on this website is:

We process personal data in accordance with applicable data protection laws, specifically the Austrian Data Protection Act (DSG) and the General Data Protection Regulation (GDPR).

2. Data Collected

Contact Form Data

When you use our contact form on roadtoolsat.online, we collect the information you voluntarily provide. This typically includes:

• Name: To address you personally in our correspondence.
• Email Address: To respond to your inquiry or provide requested information.
• Message Content: The text of your inquiry, allowing us to understand your request and provide a relevant response.

This data is explicitly provided by you for the purpose of communication and inquiry handling. We do not collect any other personal data automatically through the contact form beyond what is directly entered.

No Tracking Data or Analytics

AutoHilfe Zentrale does not employ any third-party analytics services, advertising pixels, or persistent tracking technologies that collect personal data about your browsing behavior on roadtoolsat.online. We do not gather IP addresses, browser types, operating system details, or referring URLs for the purpose of user profiling or behavioral analysis. Our commitment is to provide information without intruding on your privacy through passive data collection.

3. Cookies and Local Storage

Cookie Consent Mechanism

The roadtoolsat.online website uses local storage exclusively to remember your cookie consent preferences. When you make a selection regarding cookie usage (e.g., accepting or declining), this preference is stored locally on your device. This ensures that you are not prompted for consent repeatedly during your visits to the site. This local storage item does not contain any personal data and is solely functional for managing your consent.

No Tracking or Analytical Cookies

We explicitly state that roadtoolsat.online does not utilize any tracking cookies, analytical cookies, or third-party cookies that could be used to monitor your browsing activities, personalize content based on your behavior, or serve targeted advertisements. Our website is designed to be purely informational, and our use of cookies/local storage is limited to essential functionality related to your privacy choices.

Local Storage

Local storage is a web storage technology that allows websites to store data directly in the browser. Unlike cookies, local storage typically has a larger capacity and the data does not expire. On this site, it is used only to save your cookie consent status, without storing any personal or identifiable information.

4. Legal Basis for Processing

The processing of personal data collected via the contact form is based on your consent (Article 6(1)(a) GDPR) when you voluntarily submit your information to us. By submitting an inquiry through our contact form, you implicitly consent to us processing your name, email address, and message content to respond to your request. You have the right to withdraw your consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing

AutoHilfe Zentrale does not share, sell, rent, or trade your personal data with third parties for marketing or any other purposes. The information collected through the contact form is solely for internal use to address your inquiries and provide relevant information regarding road assistance and vehicle recovery in Austria. We do not engage in any form of third-party data exchange or commercialization of your personal information.

6. Retention Period

Personal data submitted through the contact form will be retained only for as long as necessary to fulfill the purpose for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, contact inquiries and associated personal data will be retained for a period of up to 12 months after the last communication, after which it will be securely deleted or anonymized. This period allows us to adequately address follow-up questions or reference past communications if needed, while respecting your privacy.

7. Your Rights

Under the GDPR, you have several rights concerning your personal data. You can exercise these rights by contacting us at [email protected]. These rights include:

• Right to Access (Art. 15 GDPR): You have the right to request copies of your personal data.
• Right to Rectification (Art. 16 GDPR): You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure (Art. 17 GDPR): You have the right to request that we erase your personal data, under certain conditions.
• Right to Restriction of Processing (Art. 18 GDPR): You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Data Portability (Art. 20 GDPR): You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Object to Processing (Art. 21 GDPR): You have the right to object to our processing of your personal data, under certain conditions.

Art. 15 GDPR - Right of Access

This right grants you the ability to obtain confirmation from the data controller as to whether or not personal data concerning you is being processed, and, where that is the case, access to the personal data and specific information regarding the processing.

Art. 16 GDPR - Right to Rectification

This right allows you to have inaccurate personal data concerning you rectified without undue delay. You also have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Art. 17 GDPR - Right to Erasure ('Right to be Forgotten')

This right enables you to request the deletion of your personal data without undue delay under certain circumstances, for example, when the data is no longer necessary for the purposes for which it was collected.

Art. 18 GDPR - Right to Restriction of Processing

This right allows you to obtain from the controller restriction of processing where one of the following applies: the accuracy of the personal data is contested by the data subject; the processing is unlawful; the controller no longer needs the personal data for the purposes of the processing, but they are required by the data subject for the establishment, exercise or defence of legal claims; or the data subject has objected to processing pending the verification whether the legitimate grounds of the controller override those of the data subject.

Art. 20 GDPR - Right to Data Portability

This right allows you to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided.

Art. 21 GDPR - Right to Object

This right provides you with the ability to object, on grounds relating to your particular situation, at any time to processing of personal data concerning you which is based on point (e) or (f) of Article 6(1) of the GDPR, including profiling based on those provisions.

8. Right to Complain

Should you believe that your data protection rights have been violated, you have the right to lodge a complaint with a supervisory authority. In Austria, the competent supervisory authority is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde).

We encourage you to contact us directly at [email protected] to resolve any concerns you may have before contacting the supervisory authority.

9. Changes to This Privacy Policy

AutoHilfe Zentrale has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Last updated: 2024-01-26

10. Contact Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at: